Statistics to live and learn by.
Are Your Guests Happy?
Keep a pulse on guest satisfaction. Track it over time to see your progress. Export in seconds to a CSV.
Understand Your Rooms.
Analyze all your feedback, broken down by room, to truly understand your hotel. Concrete evidence into which rooms may have recurring problems, which helps identify what needs to be fixed.
Performance & Operations.
Track incident volume, staff engagement, and problem resolution speeds. Discover your busiest times and study shift performance.
Machine Learning To The Rescue.
Use IBM Watson’s machine learning to better understand guest emotions/sentiment and analyze which key words and concepts are trending in the hotel.