Hear from your guests. Chat with your guests.
Proactive Guest Surveys.
Survey your guests at key moments of their journey, using email and/or SMS, to find opportunities for service recovery. Guests respond in 1 tap, getting 20x stronger engagement, and can use their own device. No apps or downloads required!
24/7 Chat Concierge.
Give your guests a direct link to your staff for anything they may need. Any guest can message with the hotel at a custom local number. Feedback, requests, information, and much more.
Message any guest, at any time, for any reason, and all responses come right back into the system. Full 2-way conversations for real service, and the whole team can seamless tag in.
The Complete Guest Journey.
Engage with guests throughout the entire journey: before, during, and after their stay. Capture every opportunity.